Natural Resources Wales – A Repstor Success Story

Natural Resources Wales benefits from easy filing, better collaboration and compliance in Microsoft Office 365 with Repstor affinity.

Natural Resources Wales (NRW) is the largest Welsh Government Sponsored Body – employing 1,900 staff across Wales with a budget of £180 million. It was formed in April 2013, largely taking over the functions of the Countryside Council for Wales, Forestry Commission Wales and the Environment Agency in Wales, as well as certain Welsh Government functions.

As a new organisation one of the first tasks that faced Natural Resources Wales was to unite the various government agencies and functions which now formed part of their organisation. Bringing together 1900 staff from a number of different government agencies and functions across a range of locations and with many different policies, existing EDRM Systems and File Shares posed a challenge. It was important to NRW that its business solutions would meet regulatory and compliance requirements for records keeping and encourage collaboration and joined up working across the new organisation.


The Management of email as part of formal records management
User Adoption
Seamless integration with Office 365 deployment
Filing & Retrieval


NRW produced a set of requirements for an email solution and followed the G-Cloud procurement process. NRW selected to deploy Repstor across the organization.
The installation was completely standard, users were able to connect to the appropriate content on the Office 365 system and start working immediately.


User Adoption: all users can quickly and easily find, and file content through the familiar Outlook client without any need for training on new UI’s.
Compliance: users can now more easily comply with NRW records policies.
Increased Productivity: users now file email content as it is generated and individual users have extremely fast access to their content wherever they work, on or offline.
Accuracy of Information: Users now have confidence that all of the latest and relevant information is available to them as early as possible
Easy filing: filing time has been significantly reduced

“Repstor affinity is a key part of our Office 365 deployment. Its quick deployment and ease of use has meant that users have adopted the system without the need for any special training enabling us to seamlessly bring users on board, focusing on ensuring that our policies are effectively implemented.
The ease of use particularly around filing and retrieval has been an essential part of rolling out this project without the need for a large change management effort on our part around the use of the software,” Debra Jones, Project Manager, NRW.

Read the full case study here repstor natural resources wales

Want to know more about how Repstor can help you? Fill out the form below NOW and one of our team will be in touch with you shortly.